{"id":2274,"date":"2024-08-03T07:56:50","date_gmt":"2024-08-03T05:56:50","guid":{"rendered":"https:\/\/www.campusprincipedinapoli.it\/front-office-management\/"},"modified":"2026-09-03T13:13:56","modified_gmt":"2026-09-03T11:13:56","slug":"front-office-management","status":"publish","type":"page","link":"https:\/\/www.campusprincipedinapoli.it\/en\/front-office-management\/","title":{"rendered":"Front Office Management"},"content":{"rendered":"<div id='full_slider_1'  class='avia-fullwidth-slider main_color avia-shadow   avia-builder-el-0  el_before_av_section  avia-builder-el-first   container_wrap fullsize'  ><div  class='avia-slideshow av-4xt2ys-01fbaf07ba24043e3dccc70acfe3f96d avia-slideshow-no scaling av_slideshow_full avia-slide-slider av-slideshow-ui av-control-default av-slideshow-manual av-loop-once av-loop-manual-endless av-default-height-applied   avia-slideshow-1' data-slideshow-options=\"{&quot;animation&quot;:&quot;slide&quot;,&quot;autoplay&quot;:false,&quot;loop_autoplay&quot;:&quot;once&quot;,&quot;interval&quot;:5,&quot;loop_manual&quot;:&quot;manual-endless&quot;,&quot;autoplay_stopper&quot;:false,&quot;noNavigation&quot;:false,&quot;bg_slider&quot;:false,&quot;keep_padding&quot;:false,&quot;hoverpause&quot;:false,&quot;show_slide_delay&quot;:0}\"  itemprop=\"image\" itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/ImageObject\" ><ul class='avia-slideshow-inner ' style='padding-bottom: 39.78021978022%;'><li  class='avia-slideshow-slide av-4xt2ys-01fbaf07ba24043e3dccc70acfe3f96d__0  av-single-slide slide-1 slide-odd'><div data-rel='slideshow-1' class='avia-slide-wrap '   ><img decoding=\"async\" fetchpriority=\"high\" class=\"wp-image-1723 avia-img-lazy-loading-not-1723\"  src=\"https:\/\/www.campusprincipedinapoli.it\/wp-content\/uploads\/Campus_Principe_di_Napoli_Front_office_big.jpg\" width=\"1365\" height=\"543\" title='Front_office' alt='Front Office Management'  itemprop=\"thumbnailUrl\" srcset=\"https:\/\/www.campusprincipedinapoli.it\/wp-content\/uploads\/Campus_Principe_di_Napoli_Front_office_big.jpg 1365w, https:\/\/www.campusprincipedinapoli.it\/wp-content\/uploads\/Campus_Principe_di_Napoli_Front_office_big-300x119.jpg 300w, https:\/\/www.campusprincipedinapoli.it\/wp-content\/uploads\/Campus_Principe_di_Napoli_Front_office_big-1030x410.jpg 1030w, https:\/\/www.campusprincipedinapoli.it\/wp-content\/uploads\/Campus_Principe_di_Napoli_Front_office_big-768x306.jpg 768w, https:\/\/www.campusprincipedinapoli.it\/wp-content\/uploads\/Campus_Principe_di_Napoli_Front_office_big-705x280.jpg 705w\" sizes=\"(max-width: 1365px) 100vw, 1365px\" \/><\/div><\/li><\/ul><\/div><\/div>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-4k8oek-9fa2cca8bbdc7b4ba466c34fdb810ac2\">\n.avia-section.av-4k8oek-9fa2cca8bbdc7b4ba466c34fdb810ac2{\nbackground-color:#165f8f;\nbackground-image:unset;\n}\n<\/style>\n<div id='av_section_1'  class='avia-section av-4k8oek-9fa2cca8bbdc7b4ba466c34fdb810ac2 main_color avia-section-default avia-no-border-styling  avia-builder-el-1  el_after_av_slideshow_full  el_before_av_section  avia-bg-style-scroll container_wrap fullsize'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-2274'><div class='entry-content-wrapper clearfix'>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-4dkslo-17d968107f77d68d24a89b9eeef3ebf7\">\n#top .av-special-heading.av-4dkslo-17d968107f77d68d24a89b9eeef3ebf7{\npadding-bottom:10px;\ncolor:#ffffff;\n}\nbody .av-special-heading.av-4dkslo-17d968107f77d68d24a89b9eeef3ebf7 .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n.av-special-heading.av-4dkslo-17d968107f77d68d24a89b9eeef3ebf7 .special-heading-inner-border{\nborder-color:#ffffff;\n}\n.av-special-heading.av-4dkslo-17d968107f77d68d24a89b9eeef3ebf7 .av-subheading{\nfont-size:15px;\ncolor:#f9f9f9;\n}\n<\/style>\n<div  class='av-special-heading av-4dkslo-17d968107f77d68d24a89b9eeef3ebf7 av-special-heading-h1 custom-color-heading blockquote modern-quote modern-centered  avia-builder-el-2  el_before_av_textblock  avia-builder-el-first '><div class='av_custom_color av-subheading av-subheading_above'><p>TRAINING COURSE<\/p>\n<\/div><h1 class='av-special-heading-tag '  itemprop=\"headline\"  >Front Office Management<\/h1><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-lyiy6wqt-cad58468b86a5e7fb424d1826f75c1c1\">\n#top .av_textblock_section.av-lyiy6wqt-cad58468b86a5e7fb424d1826f75c1c1 .avia_textblock{\nfont-size:18px;\ncolor:#ffffff;\n}\n<\/style>\n<section  class='av_textblock_section av-lyiy6wqt-cad58468b86a5e7fb424d1826f75c1c1 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock av_inherit_color'  itemprop=\"text\" ><p>Front Office Management is the beating heart of any hospitality facility, where hospitality and professionalism intertwine to create a memorable atmosphere for guests. This course provides an in-depth overview of front office functions, including reservation management, customer service and problem solving. Through case studies and hands-on simulations, you will develop strategic and interpersonal skills that are essential for meeting daily challenges and improving operational efficiency. Prepare to become a leader in the hospitality industry, capable of delivering high-quality service and creating positive experiences for every guest.<\/p>\n<\/div><\/section>\n\n<\/div><\/div><\/div><!-- close content main div --><\/div><\/div><div id='av_section_2'  class='avia-section av-47qx1o-846b73728674e0b83e4437011da8f0a5 main_color avia-section-default avia-no-border-styling  avia-builder-el-4  el_after_av_section  el_before_av_section  avia-bg-style-scroll container_wrap fullsize'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-2274'><div class='entry-content-wrapper clearfix'>\n<div class='flex_column_table av-lyiyfnx6-725c982575c09dfe7faf5319fe9c55a7 sc-av_one_half av-equal-height-column-flextable'>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-lyiyfnx6-725c982575c09dfe7faf5319fe9c55a7\">\n.flex_column.av-lyiyfnx6-725c982575c09dfe7faf5319fe9c55a7{\nwidth:45%;\nmargin-left:0;\n}\n#top .flex_column_table.av-equal-height-column-flextable.av-lyiyfnx6-725c982575c09dfe7faf5319fe9c55a7 .av-flex-placeholder{\nwidth:10%;\n}\n<\/style>\n<div  class='flex_column av-lyiyfnx6-725c982575c09dfe7faf5319fe9c55a7 av_one_half  avia-builder-el-5  el_before_av_one_half  avia-builder-el-first  first flex_column_table_cell av-equal-height-column av-align-top  '     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-erqo4-dbb9d7f3898570ff569847336f8ccc0c\">\n#top .av-special-heading.av-erqo4-dbb9d7f3898570ff569847336f8ccc0c{\npadding-bottom:10px;\n}\nbody .av-special-heading.av-erqo4-dbb9d7f3898570ff569847336f8ccc0c .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n.av-special-heading.av-erqo4-dbb9d7f3898570ff569847336f8ccc0c .av-subheading{\nfont-size:15px;\n}\n<\/style>\n<div  class='av-special-heading av-erqo4-dbb9d7f3898570ff569847336f8ccc0c av-special-heading-h3 blockquote modern-quote  avia-builder-el-6  el_before_av_textblock  avia-builder-el-first '><h3 class='av-special-heading-tag '  itemprop=\"headline\"  >COURSE SYLLABUS<\/h3><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n<section  class='av_textblock_section av-3tlq10-2c273b8a5a2a6d64e482dd4dd7c3b60a '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><ul>\n<li>The Figure of the Front Office Manager and the Rooms Division<\/li>\n<li>The team and communication with other departments<\/li>\n<li>The management of reservations and the optimization of assignments<\/li>\n<li>The use of software and the property management system<\/li>\n<li>Upgrade to Upsell<\/li>\n<li>Customer management<\/li>\n<li>The Standards<\/li>\n<li>Creating Operating Procedures<\/li>\n<\/ul>\n<\/div><\/section><br \/>\n<section  class='av_textblock_section av-m2ltgs6c-86c509cc7fffbe5f0612faadd9e85ec1 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p>The Front Office Management course is designed to prepare you for a key role in hospitality facilities. Understanding the figure of the Front Office Manager and the dynamics of the Rooms Division is essential to ensure efficient, high-quality service. Through managing reservations, optimizing assignments and using specific software, you will develop the skills necessary to improve the guest experience and contribute to the success of the hotel. Creating clear, standardized operating procedures will enable you to operate effectively and in a coordinated manner, ensuring optimal results.<\/p>\n<\/div><\/section><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-3rvz18-4503e63fe44fd1c9bc0e8c61122ee1f7\">\n#top .av-special-heading.av-3rvz18-4503e63fe44fd1c9bc0e8c61122ee1f7{\npadding-bottom:10px;\n}\nbody .av-special-heading.av-3rvz18-4503e63fe44fd1c9bc0e8c61122ee1f7 .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n.av-special-heading.av-3rvz18-4503e63fe44fd1c9bc0e8c61122ee1f7 .av-subheading{\nfont-size:15px;\n}\n<\/style>\n<div  class='av-special-heading av-3rvz18-4503e63fe44fd1c9bc0e8c61122ee1f7 av-special-heading-h3 blockquote modern-quote  avia-builder-el-9  el_after_av_textblock  el_before_av_textblock '><h3 class='av-special-heading-tag '  itemprop=\"headline\"  >WHO THE COURSE IS INTENDED FOR<\/h3><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n<section  class='av_textblock_section av-3k52ws-15cde38725f91e45fe36b399bbfa7a72 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p>To graduates and recent graduates in the tourism field and those who already work in the hospitality industry and are eager to advance their careers<\/p>\n<\/div><\/section><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-lyixy8jo-2a6e70f929a8fa49534868834cfa7a16\">\n#top .av-special-heading.av-lyixy8jo-2a6e70f929a8fa49534868834cfa7a16{\npadding-bottom:10px;\n}\nbody .av-special-heading.av-lyixy8jo-2a6e70f929a8fa49534868834cfa7a16 .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n.av-special-heading.av-lyixy8jo-2a6e70f929a8fa49534868834cfa7a16 .av-subheading{\nfont-size:15px;\n}\n<\/style>\n<div  class='av-special-heading av-lyixy8jo-2a6e70f929a8fa49534868834cfa7a16 av-special-heading-h3 blockquote modern-quote  avia-builder-el-11  el_after_av_textblock  el_before_av_table '><h3 class='av-special-heading-tag '  itemprop=\"headline\"  >CALENDAR<\/h3><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n<div  class='avia-table av-30mfdw-2cf8ddf82d806cfed55570378126d2e4 main_color avia-pricing-table-container avia_pricing_default  avia-builder-el-12  el_after_av_heading  avia-builder-el-last  avia-table-1'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/Table\" ><div class=\"pricing-table-wrap\"><ul class='pricing-table '><li class=''><div class='first-table-item'>November 2024<\/div><span class='pricing-extra'><\/span><\/li><\/ul><\/div><div class=\"pricing-table-wrap\"><ul class='pricing-table '><li class=''><div class='first-table-item'>December 2024<\/div><span class='pricing-extra'><\/span><\/li><\/ul><\/div><div class=\"pricing-table-wrap\"><ul class='pricing-table '><li class=''><div class='first-table-item'>January 2025<\/div><span class='pricing-extra'><\/span><\/li><\/ul><\/div><div class=\"pricing-table-wrap\"><ul class='pricing-table '><li class=''><div class='first-table-item'>February 2025<\/div><span class='pricing-extra'><\/span><\/li><\/ul><\/div><div class=\"pricing-table-wrap\"><ul class='pricing-table '><li class=''><div class='first-table-item'>March 2025<\/div><span class='pricing-extra'><\/span><\/li><\/ul><\/div><\/div><\/p><\/div><div class='av-flex-placeholder'><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-wrhcc-1f760ed3e50bfee158b2e827c7d63c77\">\n.flex_column.av-wrhcc-1f760ed3e50bfee158b2e827c7d63c77{\nwidth:45%;\nmargin-left:0;\n}\n#top .flex_column_table.av-equal-height-column-flextable.av-wrhcc-1f760ed3e50bfee158b2e827c7d63c77 .av-flex-placeholder{\nwidth:10%;\n}\n<\/style>\n<div  class='flex_column av-wrhcc-1f760ed3e50bfee158b2e827c7d63c77 av_one_half  avia-builder-el-13  el_after_av_one_half  avia-builder-el-last  flex_column_table_cell av-equal-height-column av-align-top  '     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-3dg3r8-ec0e5b60418f2db5ea24b3ff75da311c\">\n#top .av-special-heading.av-3dg3r8-ec0e5b60418f2db5ea24b3ff75da311c{\npadding-bottom:10px;\ncolor:#0d5b8d;\n}\nbody .av-special-heading.av-3dg3r8-ec0e5b60418f2db5ea24b3ff75da311c .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n.av-special-heading.av-3dg3r8-ec0e5b60418f2db5ea24b3ff75da311c .special-heading-inner-border{\nborder-color:#0d5b8d;\n}\n.av-special-heading.av-3dg3r8-ec0e5b60418f2db5ea24b3ff75da311c .av-subheading{\nfont-size:15px;\n}\n<\/style>\n<div  class='av-special-heading av-3dg3r8-ec0e5b60418f2db5ea24b3ff75da311c av-special-heading-h3 custom-color-heading blockquote modern-quote  avia-builder-el-14  el_before_av_textblock  avia-builder-el-first '><h3 class='av-special-heading-tag '  itemprop=\"headline\"  >Costo: \u20ac 900,00 + VAT<\/h3><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n<section  class='av_textblock_section av-38n1tg-0e9653b0ced8267f9e19ef23470fbd06 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><blockquote>\n<p>Duration: 40 hours (24 hours in-person + 16 hours online)<\/p>\n<p>Possibility of 2 months of training internship<\/p>\n<\/blockquote>\n<\/div><\/section><br \/>\n<div id='avia-messagebox-' class='avia_message_box av_notification av-2q5c55-43378398ccfb6e2490b1df08b9fc7e01 avia-color-blue avia-size-normal avia-icon_select-yes avia-border-  avia-builder-el-16  el_after_av_textblock  el_before_av_hr ' ><div class=\"avia_message_box_content\"><span class='avia_message_box_icon avia-iconfont avia-font-entypo-fontello' data-av_icon='\ue80c' data-av_iconfont='entypo-fontello' ><\/span><p>Minimo partecipanti: 10<\/p>\n<\/div><\/div><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-lzbgtf48-82b2e4038dbbac2f910705101f9023c1\">\n#top .hr.hr-invisible.av-lzbgtf48-82b2e4038dbbac2f910705101f9023c1{\nheight:30px;\n}\n<\/style>\n<div  class='hr av-lzbgtf48-82b2e4038dbbac2f910705101f9023c1 hr-invisible  avia-builder-el-17  el_after_av_notification  el_before_av_contact  av-small-hide av-mini-hide'><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div><br \/>\n<form action=\"https:\/\/www.campusprincipedinapoli.it\/en\/front-office-management\/\" method=\"post\" data-fields-with-error=\"Found errors in the following field(s):\" class=\"avia_ajax_form av-form-labels-hidden   avia-builder-el-18  el_after_av_hr  avia-builder-el-last  av-show-form-errors   \" data-avia-form-id=\"1\" data-avia-redirect='' ><h3 class=''>BOOK YOUR MEMBERSHIP<\/h3><fieldset><p class='  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textare_label_avia_4_1\">Message <abbr class=\"required\" title=\"required\">*<\/abbr><\/label><textarea  placeholder='Message*' name=\"avia_4_1\" class=\"text_area is_empty\" cols=\"40\" rows=\"7\" id=\"avia_4_1\" ><\/textarea><\/p><p class='  first_form  form_element form_element_half' id='element_avia_5_1'><label for=\"avia_5_1\">Date Course<\/label><select  name=\"avia_5_1\" class=\"select \" id=\"avia_5_1\"><option class=\"av-placeholder\" disabled=\"disabled\" selected=\"selected\" value=''>Date Course<\/option><option   value='November 24'>November 24<\/option><option   value='December 24'>December 24<\/option><option   value='January 25'>January 25<\/option><option   value='February 25'>February 25<\/option><option   value='March 25'>March 25<\/option><\/select><\/p><p class=\"hidden\"><input type=\"text\" name=\"avia_6_1\" class=\"hidden \" id=\"avia_6_1\" value=\"\" \/><\/p><p class=' form_element_half  form_element form_fullwidth av-last-visible-form-element' 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