TRAINING COURSE

Waiter for Dining Room and Bar

The Waiter for Dining Room and Bar course provides you with all the skills needed to excel in customer service, both in restaurants and bars. You’ll learn table service techniques, order management, beverage service, and essential skills to ensure a flawless experience for guests. Under the guidance of expert professionals, you’ll gain the ability to work effectively in a team, manage customer interactions with courtesy, and promptly handle any needs or requests.
Become a skilled service professional, making hospitality the heart of every establishment’s success!

COURSE PROGRAM

  • Dining Room Staff: Roles, hierarchy, duties, and responsibilities
  • The Dining Room: Table setup and mise en place
  • Various Service Styles
  • Communication with Colleagues
  • Briefings, Menu Knowledge, Reservation Analysis
  • Sales Skills: Sales techniques and guiding the guest’s choices
  • PMS, Operating and Reservation Systems
  • Wines, Spirits, Coffee, and Waters
  • Staff Shifts and Equipment Management
  • Service Types: From breakfast to dinner, catering, banqueting
  • Warehouse Management: Supply, inventory in/out
  • The Bar: Roles, duties, and responsibilities
  • Coffee Service: Coffee bar, afternoon tea, various coffee types
  • Bar Food, Cocktails, and Preparation Techniques

Professional service in dining rooms and bars goes beyond serving food and drinks; it involves creating a welcoming atmosphere and engaging with guests. A successful waiter knows how to anticipate client needs, handle unexpected situations, and contribute to a memorable dining experience.
This training project in the tourism sector is a collaboration between Campus Principe di Napoli (Multiversity Group) and Federalberghi Sorrento Peninsula. Participation in the training paths is free and aims to facilitate the employment of participants at renowned hotel establishments affiliated with Federalberghi. This incredible opportunity offers blended-mode lessons, both in person and online, along with interactive workshops and internships at prestigious hotels on the Sorrento Peninsula.

CALENDAR

  • November 2024
  • December 2024
  • January 2025
  • February 2025
  • March 2025

Cost: € 3,000.00 + VAT

Duration: 40 hours (in-person + online)

Mandatory Internship: 6 months

Minimo partecipanti: 10

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