TRAINING COURSE

Front Desk Secretary

The Front Desk Secretary is the welcoming face and essential link between the guest and the hotel. This course prepares you to serve as the primary interface, providing you with key skills to manage bookings, respond to customer needs, and leave an impeccable impression. With a strong focus on communication and organization, you will learn to coordinate front desk operations, anticipate guest needs, and handle challenges professionally.

With the Front Desk Secretary course, you will be ready to create memorable experiences and ensure excellent service, becoming an indispensable element for the success of the establishment.

COURSE PROGRAM

  • The Role of the Front Desk Secretary and Cashier: Duties and Responsibilities
  • The Team and Communication with Other Departments
  • Standards
  • Standard Operating Procedures
  • Use of Software and Property Management Systems
  • Managing Reservations
  • Room Assignments
  • Preparation of Documentation and Check-In
  • Upgrade to Upsell
  • In-House Customer Management: From Service Sales to Complaint Handling
  • Report Preparation

The Front Desk Secretary course provides in-depth training on every aspect of the front desk, from managing reservations to resolving customer issues. You will learn to coordinate with the team and communicate effectively with other departments, ensuring that every operation meets standards and procedures. Moreover, with the use of management software and attention to up-selling, you will enhance every guest interaction, contributing to creating unforgettable experiences and the growth of the establishment.

This training project in the tourism sector is a collaboration between Campus Principe di Napoli (Multiversity Group) and Federalberghi Penisola Sorrentina. Participation in the training courses is free and aims to facilitate job placement for participants in renowned hotel facilities associated with Federalberghi. This incredible opportunity includes blended lessons, both in-person and online, complemented by interactive workshops and internships at prestigious hotels in the Sorrento Peninsula.

WHO THE COURSE IS INTENDED FOR

For graduates and recent graduates in the tourism sector and those already working in the hospitality industry who wish to advance their careers.

CALENDAR

  • November 2024
  • December 2024
  • January 2025
  • February 2025
  • March 2025

Cost: € 3,000.00 + VAT

Duration: 80 hours (in-person and online)

Mandatory internship 6 months

Minimum participants: 10

BOOK YOUR MEMBERSHIP

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