• Front Office Management

TRAINING COURSE

Front Office Management

Front Office Management is the beating heart of any hospitality facility, where hospitality and professionalism intertwine to create a memorable atmosphere for guests. This course provides an in-depth overview of front office functions, including reservation management, customer service and problem solving. Through case studies and hands-on simulations, you will develop strategic and interpersonal skills that are essential for meeting daily challenges and improving operational efficiency. Prepare to become a leader in the hospitality industry, capable of delivering high-quality service and creating positive experiences for every guest.

COURSE SYLLABUS

  • The Figure of the Front Office Manager and the Rooms Division
  • The team and communication with other departments
  • The management of reservations and the optimization of assignments
  • The use of software and the property management system
  • Upgrade to Upsell
  • Customer management
  • The Standards
  • Creating Operating Procedures

The Front Office Management course is designed to prepare you for a key role in hospitality facilities. Understanding the figure of the Front Office Manager and the dynamics of the Rooms Division is essential to ensure efficient, high-quality service. Through managing reservations, optimizing assignments and using specific software, you will develop the skills necessary to improve the guest experience and contribute to the success of the hotel. Creating clear, standardized operating procedures will enable you to operate effectively and in a coordinated manner, ensuring optimal results.

WHO THE COURSE IS INTENDED FOR

To graduates and recent graduates in the tourism field and those who already work in the hospitality industry and are eager to advance their careers

CALENDAR

  • November 2024
  • December 2024
  • January 2025
  • February 2025
  • March 2025

Costo: € 900,00 + VAT

Duration: 40 hours (24 hours in-person + 16 hours online)

Possibility of 2 months of training internship

Minimo partecipanti: 10

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